Support

Stuck, or something isn’t right? We’ll help you get purchasing moving again.

Email us

Write to support@mittral.com. We reply by email, in the order messages arrive.

So we can help in one reply, include:

• Your workspace name and the email address you sign in with.
• The request or purchase order reference, if there is one.
• What you expected to happen, and what happened instead.
• The reference shown with “Something went wrong”, if you saw it. It points us to the error without any of your data.

Find the answer yourself

The help guides cover the common questions:

• Getting started: your workspace, your team and your first request.
• Approvals: how requests route, and what approvers see.
• Limits: what each plan allows and what happens at a limit.
• Billing: plans, invoices and changing plan.
• Your data: exporting and deleting a workspace’s data.

Your account and your workspace

Your Mittral account belongs to your company’s workspace. Ask your workspace administrator to invite you, change your role or add you to an approval path. If you can’t sign in, they can check your invitation and your membership.

To delete your own account, sign in and open app.mittral.com/account. It explains what is deleted and what the workspace keeps.

Privacy and security

Questions about personal information go to privacy@mittral.com. Our privacy policy explains what we hold and why.

Found a security problem? Email support@mittral.com with “Security” in the subject line. We read those first.