Limits and what happens at them

Plans differ by how many users, purchase orders (POs) a month and how much storage they include. Reaching a limit never blocks an approval, and there are no automatic overage charges.

Admins see current usage for each limit in Settings → Billing, with a warning from 80% of a limit and the exact date and time zone of the next PO reset.

Admins are also emailed when users, POs or storage reach 80% of the plan’s limit, and again at 100%. Each email goes at most once a month per limit, and again if the plan changes; if usage jumps straight to the limit, only the 100% email is sent.

Users

A user is an active member or a pending invitation, counted once whatever their roles. Deactivated members don’t count, and neither do suppliers who receive your POs.

At the limit, new invitations are blocked. Admins see an upgrade prompt; other members are asked to talk to an admin. Nobody already in the workspace is affected.

If a workspace has more members than its plan includes, for example after moving to a smaller plan, nobody is removed. Pending invitations over the limit are cancelled (newest first) and new invitations are blocked. POs keep being issued for 14 days from the moment the workspace went over the limit; admins see the end date on the Billing page. After that, newly approved POs wait on hold until an admin deactivates members or upgrades, and then go out in approval order.

Purchase orders a month

A PO counts once, when it’s issued. Drafts, rejected requests, downloads, email retries and resends don’t count, and neither do POs on hold or revisions of a PO. Cancelling an issued PO doesn’t give it back. The allowance is the calendar month in your workspace’s time zone, and it resets at the start of each month.

At the limit, approvals still go through. The PO for a request approved after the allowance is used up is put on hold: not issued, not sent and not counted. The approver is told before approving, and the requester and admins are emailed.

Held POs are issued automatically, oldest approval first, when the allowance resets or as soon as the workspace upgrades. Each requester is emailed when their PO is issued, and admins get one email listing the POs that were released. A PO on hold for 30 days needs approving again, so a stale order is never sent on its own.

Storage

Storage counts everything the workspace keeps: attachments, photos, logos, their previews and the PO PDFs Mittral creates.

At the limit, only new uploads stop. Requests, approvals, POs and supplier emails keep working, and nothing is deleted. Admins see the numbers and a link to Billing; other members see “Storage full. Ask your administrator.”

Separately from plan storage, every plan has the same per-file limits: PDF, JPG or PNG files up to 10 MB each, 10 files per request, and up to 5 files (10 MB in total) sent to a supplier with a PO.

Supplier email sending limits

To keep every customer’s POs out of spam folders, a workspace can email up to 300 POs to suppliers in any 24 hours, and a new workspace on Free up to 5 a day in its first 7 days. This applies on every plan; it isn’t an allowance and never costs anything. It doesn’t apply to a workspace that sends through its own email.

Over it, nothing is lost: the PO is issued and counted as usual, and its email waits, showing Sending with the reason, then goes out automatically as soon as the limit allows.

No overage charges

Mittral never charges automatically for going over a limit. To get more room, an admin chooses a bigger plan in Settings → Billing; the new limits apply as soon as the payment goes through, and any POs on hold are issued.

Enterprise has no user, PO or storage allowance. The per-file and sending limits above still apply.