Acceptable Use Policy
Mittral emails purchase orders to suppliers on your behalf. Every customer’s POs depend on those emails being trusted, so we ask everyone to use it only for genuine purchasing.
Use Mittral for genuine purchasing
- Send POs only to suppliers you do business with, for purchases your organisation actually intends to make.
- Enter supplier email addresses you are entitled to use for ordering.
- Keep your company details accurate: POs name your organisation as the buyer.
What’s not allowed
- Sending unsolicited, bulk or marketing email through Mittral, including in PO notes or attachments.
- Pretending to be another organisation or person, or naming a buyer you don’t represent.
- Phishing, fraud, fake invoices or requests for payment disguised as POs.
- Attaching malware, or content that is unlawful, infringing, harassing or abusive.
- Probing, disrupting or overloading the service, getting around its limits or security, or accessing another workspace’s data.
- Creating workspaces or accounts in bulk or by automation, or to get around plan limits.
- Reselling access to Mittral without our written agreement.
How we protect email delivery
Supplier POs are sent only from workspaces whose users have confirmed their email address, and each workspace has a daily limit on supplier emails. We watch bounces and complaints, and we may pause supplier emails from a workspace, suspend it or close it if we see abuse or a risk to other customers’ email delivery. Where we can, we will tell the workspace’s admins first.
Reporting abuse
If you received a PO or email from Mittral that you believe is abusive, email support@mittral.com.